Terms of Service.

By accessing or using the services provided by Windgrove Inc. (“Windgrove,” “we,” “us”), including the website windgrove.ai and all associated services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you must discontinue use of the services immediately. These terms constitute a legally binding agreement between you and Windgrove Inc.

Windgrove provides Answer Engine Optimization (AEO) services designed to improve how brands appear in AI-generated search results. Our services include but are not limited to:

• AI visibility audits and baseline assessments
• Knowledge base development and content architecture
• llms.txt, schema, and sitemap implementation setup
• AI visibility tracking and reporting
• Strategic advisory and consulting engagements

The scope, deliverables, and timeline of services will be defined in the applicable service agreement or statement of work executed between Windgrove and the client.

You must be at least 18 years of age and have the legal authority to enter into a binding agreement on behalf of yourself or the entity you represent. By using our services, you represent and warrant that you meet these eligibility requirements.

Certain services may require you to provide information or create an account. You are responsible for maintaining the confidentiality of any login credentials and for all activities that occur under your account. You agree to notify Windgrove immediately of any unauthorized use of your account or any other breach of security.

(a) No guarantee of AI outcomes

AI search results are generated by third-party platforms including but not limited to OpenAI (ChatGPT), Perplexity AI, Google (Gemini), Anthropic (Claude), and xAI (Grok). Windgrove optimizes for discoverability within these platforms but does not control how AI models generate, rank, or display responses. No specific ranking, citation, or visibility outcome is guaranteed.

(b) Platform policy changes

AI platforms may change their indexing methods, content policies, or output formats at any time without notice. Windgrove will adapt its strategies as platforms evolve but is not liable for changes in third-party platform behavior that affect service outcomes.

(c) Internal use of AI tools

Windgrove may use AI-assisted tools internally for research, content development, and analysis as part of delivering services. Client-facing deliverables are reviewed and approved by human team members before delivery.

(d) Directional tracking data

AI visibility metrics provided by Windgrove — including citation frequency, share of voice, and sentiment analysis — are directional indicators based on available tracking methodologies. These metrics are not exact measurements and may vary depending on query timing, location, model version, and platform updates.

Clients agree to provide accurate and complete information as required for service delivery, respond to reasonable requests for input or approval in a timely manner, and refrain from using Windgrove's services for any unlawful, misleading, or fraudulent purpose. Delays caused by client non-responsiveness may affect project timelines without liability to Windgrove.

All content, strategies, frameworks, and proprietary methodologies developed by Windgrove remain the intellectual property of Windgrove Inc. unless explicitly transferred in writing.

Client-specific deliverables — including content created for the client's brand, knowledge bases, and implementation assets — are owned by the client upon full payment for the applicable engagement.

Windgrove retains the right to reference the client relationship and general nature of work performed for portfolio and marketing purposes, unless the client requests otherwise in writing.

Both parties agree to maintain the confidentiality of any proprietary or sensitive information shared during the course of the engagement. Confidential information will not be disclosed to third parties without prior written consent, except as required by law or as necessary to deliver the agreed-upon services using authorized third-party tools and platforms.

Payment terms, including fees, billing frequency, and payment methods, will be specified in the applicable service agreement. Unless otherwise stated, invoices are due within 14 days of issue. Windgrove reserves the right to suspend services for accounts with overdue balances exceeding 30 days. All fees are non-refundable unless explicitly stated otherwise in writing.

Windgrove provides services on an “as is” and “as available” basis. We make no warranties, express or implied, regarding the results of our services, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

Either party may terminate the service agreement with 30 days written notice. Upon termination, Windgrove will deliver any completed work and the client will pay for all services rendered up to the termination date. Provisions relating to intellectual property, confidentiality, disclaimers, and limitation of liability survive termination.

These Terms of Service are governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts located in Vancouver, British Columbia.

For questions about these Terms of Service, contact us at contact@windgrove.ai.