LEGAL
Privacy Policy.
Privacy Policy.
LAST UPDATED: MARCH 28, 2026.
01
Overview
Overview
Windgrove Inc. operates windgrove.ai. Personal information is handled in accordance with Canadian privacy law, including PIPEDA and applicable provincial privacy legislation. For users located in the EEA or UK, GDPR-aligned rights are also recognized as described below.
Windgrove Inc. operates windgrove.ai. Personal information is handled in accordance with Canadian privacy law, including PIPEDA and applicable provincial privacy legislation. For users located in the EEA or UK, GDPR-aligned rights are also recognized as described below.
We do not use browser cookies on windgrove.ai for tracking or advertising purposes. We do not build advertising profiles or sell your data.
We do not use browser cookies on windgrove.ai for tracking or advertising purposes. We do not build advertising profiles or sell your data.
02
Information We Collect
Information We Collect
Windgrove may collect and process the following categories of information:
Windgrove may collect and process the following categories of information:
(a) Directly provided information
Name, email address, company name, and role — provided when you book a call, fill out a form, or contact us directly.
Name, email address, company name, and role — provided when you book a call, fill out a form, or contact us directly.
(b) Automatically collected information
Page views, referral source, device type, and general geographic region — collected via Google Analytics 4 in anonymized form. No cookies are used for advertising or cross-site tracking.
Page views, referral source, device type, and general geographic region — collected via Google Analytics 4 in anonymized form. No cookies are used for advertising or cross-site tracking.
(c) Service delivery information
Brand names, domains, AI visibility data, and competitive landscape information — collected as part of delivering our AEO services to clients.
Brand names, domains, AI visibility data, and competitive landscape information — collected as part of delivering our AEO services to clients.
(d) Communications records
Emails, call transcripts, and notes — retained as part of normal business communication and client relationship management.
Emails, call transcripts, and notes — retained as part of normal business communication and client relationship management.
CATEGORY
EXAMPLES
SOURCE
Contact info
Contact info
Name, email, company
Name, email, company
Forms, calls
Forms, calls
Analytics
Analytics
Page views, referral, device
Page views, referral, device
GA4 (anonymized)
GA4 (anonymized)
Service data
Service data
Brand, domain, AI visibility
Brand, domain, AI visibility
Client onboarding
Client onboarding
Communications
Communications
Emails, call notes
Emails, call notes
Direct contact
Direct contact
03
How We Use Your Information
How We Use Your Information
To deliver AI visibility audits and AEO services to clients.
To communicate about our services, including scheduling calls and sending reports.
To improve our website and understand how visitors interact with it.
To respond to enquiries and provide customer support.
To comply with legal obligations under Canadian and applicable international law.
To protect against fraud, misuse, or unauthorized access.
To deliver AI visibility audits and AEO services to clients.
To communicate about our services, including scheduling calls and sending reports.
To improve our website and understand how visitors interact with it.
To respond to enquiries and provide customer support.
To comply with legal obligations under Canadian and applicable international law.
To protect against fraud, misuse, or unauthorized access.
Windgrove does not use data for advertising, profiling, or sale to third parties.
Windgrove does not use data for advertising, profiling, or sale to third parties.
04
Third-Party Services
Third-Party Services
Windgrove uses the following third-party services as part of normal business operations. Each service has its own privacy policy governing how it handles data:
Windgrove uses the following third-party services as part of normal business operations. Each service has its own privacy policy governing how it handles data:
Google Analytics 4 — anonymized website analytics, no advertising cookies.
Google Search Console — organic search performance monitoring.
Searchable — AI visibility tracking across ChatGPT, Perplexity, Gemini, Claude, and Grok.
Attio — CRM and client relationship management.
Cal.com — scheduling and call booking.
Ghost Pro — blog content management and delivery.
Netlify — website hosting and deployment.
Google Analytics 4 — anonymized website analytics, no advertising cookies.
Google Search Console — organic search performance monitoring.
Searchable — AI visibility tracking across ChatGPT, Perplexity, Gemini, Claude, and Grok.
Attio — CRM and client relationship management.
Cal.com — scheduling and call booking.
Ghost Pro — blog content management and delivery.
Netlify — website hosting and deployment.
Windgrove does not share personal information with these services beyond what is necessary for their stated function.
Windgrove does not share personal information with these services beyond what is necessary for their stated function.
We encourage you to review the privacy policies of any third-party service you interact with through our site.
We encourage you to review the privacy policies of any third-party service you interact with through our site.
05
AI Processing and Visibility Services
AI Processing and Visibility Services
As part of our AEO services, Windgrove interacts with third-party AI platforms to monitor and optimize how client brands appear in AI-generated search results. This includes:
As part of our AEO services, Windgrove interacts with third-party AI platforms to monitor and optimize how client brands appear in AI-generated search results. This includes:
Querying AI engines (ChatGPT, Perplexity, Gemini, Claude, Grok) to assess brand visibility.
Submitting structured content to improve how AI models understand and cite client brands.
Tracking citation frequency, sentiment, and share of voice across AI platforms.
Generating reports on AI visibility performance for clients.
Querying AI engines (ChatGPT, Perplexity, Gemini, Claude, Grok) to assess brand visibility.
Submitting structured content to improve how AI models understand and cite client brands.
Tracking citation frequency, sentiment, and share of voice across AI platforms.
Generating reports on AI visibility performance for clients.
Windgrove does not submit personal information about individuals to AI platforms. The data submitted relates to business entities, brands, and publicly available information.
Windgrove does not submit personal information about individuals to AI platforms. The data submitted relates to business entities, brands, and publicly available information.
AI-generated search results and citations are controlled entirely by third-party platforms. Windgrove optimizes for discoverability but cannot guarantee how any AI engine handles your brand’s information.
AI-generated search results and citations are controlled entirely by third-party platforms. Windgrove optimizes for discoverability but cannot guarantee how any AI engine handles your brand’s information.
06
Data Retention
Data Retention
Windgrove retains personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law. Client service data is retained for the duration of the client relationship and for a reasonable period thereafter. Analytics data is retained in anonymized form indefinitely. You may request deletion of your personal information at any time by contacting us.
Windgrove retains personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law. Client service data is retained for the duration of the client relationship and for a reasonable period thereafter. Analytics data is retained in anonymized form indefinitely. You may request deletion of your personal information at any time by contacting us.
07
Data Security
Data Security
Windgrove implements reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. This includes encrypted communications (TLS/SSL), access controls, and secure hosting infrastructure. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.
When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email. We (or service providers on our behalf) may then send communications and marketing to these email addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout.
Windgrove uses The Windgrove Edge to understand how visitors interact with our website, qualify inbound inquiries, attribute leads to marketing sources, and improve our business-to-business sales and marketing processes. Edge may process information such as pages visited, referring sources, campaign parameters, anonymous session identifiers, widget interactions, and information you voluntarily provide through forms or qualification widgets. We use this information for analytics, attribution, lead qualification, and responding to business inquiries.
When booking is enabled, Edge may also receive booking status and meeting references from our connected scheduling provider so that we can understand whether an inquiry resulted in a scheduled meeting.
For questions or requests concerning this information, contact@windgrove.ai
Windgrove implements reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. This includes encrypted communications (TLS/SSL), access controls, and secure hosting infrastructure. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.
When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email. We (or service providers on our behalf) may then send communications and marketing to these email addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout.
Windgrove uses The Windgrove Edge to understand how visitors interact with our website, qualify inbound inquiries, attribute leads to marketing sources, and improve our business-to-business sales and marketing processes. Edge may process information such as pages visited, referring sources, campaign parameters, anonymous session identifiers, widget interactions, and information you voluntarily provide through forms or qualification widgets. We use this information for analytics, attribution, lead qualification, and responding to business inquiries.
When booking is enabled, Edge may also receive booking status and meeting references from our connected scheduling provider so that we can understand whether an inquiry resulted in a scheduled meeting.
For questions or requests concerning this information, contact@windgrove.ai
08
Your Rights
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
Depending on your location, you may have the following rights regarding your personal information:
The right to access the personal information we hold about you.
The right to request correction of inaccurate or incomplete information.
The right to request deletion of your personal information.
The right to withdraw consent where processing is based on consent.
The right to data portability (EEA/UK residents).
The right to lodge a complaint with a supervisory authority (EEA/UK residents).
The right to access the personal information we hold about you.
The right to request correction of inaccurate or incomplete information.
The right to request deletion of your personal information.
The right to withdraw consent where processing is based on consent.
The right to data portability (EEA/UK residents).
The right to lodge a complaint with a supervisory authority (EEA/UK residents).
To exercise any of these rights, contact us at contact@windgrove.ai. We will respond within 30 days.
To exercise any of these rights, contact us at contact@windgrove.ai. We will respond within 30 days.
09
International Transfers
International Transfers
Windgrove is based in Canada. Your information may be transferred to and processed in Canada and other jurisdictions where our service providers operate. Canada has been recognized by the European Commission as providing an adequate level of data protection. Where information is transferred to jurisdictions without an adequacy decision, we ensure appropriate safeguards are in place.
Windgrove is based in Canada. Your information may be transferred to and processed in Canada and other jurisdictions where our service providers operate. Canada has been recognized by the European Commission as providing an adequate level of data protection. Where information is transferred to jurisdictions without an adequacy decision, we ensure appropriate safeguards are in place.
10
Changes to This Policy
Changes to This Policy
Windgrove may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically. Continued use of the site after changes are posted constitutes acceptance of the updated policy.
Windgrove may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically. Continued use of the site after changes are posted constitutes acceptance of the updated policy.
11
Contact Us
Contact Us
If you have questions about this Privacy Policy or how Windgrove handles your personal information, contact us at:
If you have questions about this Privacy Policy or how Windgrove handles your personal information, contact us at:
Windgrove Inc.
2110 – 650 West Georgia Street
Vancouver, BC V6B 4N8
Canada
Windgrove Inc.
2110 – 650 West Georgia Street
Vancouver, BC V6B 4N8
Canada